PRIVACY POLICY

Last Updated: April 30, 2026

One Stop Auto Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. INFORMATION WE COLLECT

We may collect the following information when you interact with our business:

  • Contact information: name, phone number, email address, and mailing address.
  • Vehicle information: year, make, model, description of damage or service needed, photos of the vehicle, and prior service history you choose to share.
  • Appointment information: scheduled service dates, service type, and notes you provide.
  • Payment information: processed securely by third-party payment processors; we do not store credit card numbers on our systems.
  • Website usage information: IP address, browser type, and pages visited (via standard analytics tools).

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Schedule, confirm, and service your appointment.
  • Communicate updates about your vehicle during and after repair.
  • Send you appointment reminders, missed-call follow-ups, pickup notifications, service updates, and review requests via SMS, email, or phone.
  • Process payments for services rendered.
  • Improve our services and respond to customer inquiries.
  • Comply with legal obligations.

3. SMS MESSAGING PROGRAM

If you provide your phone number through our website, by phone, or in person, you consent to receive text messages from One Stop Auto related to your service, appointments, and occasional promotions. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (951) 407-9030. We do not share or sell phone numbers collected through our SMS program to third parties for marketing purposes. Mobile opt-in data and consent are not shared with third parties or affiliates for marketing purposes.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share information only in the following limited situations:

  • Service providers: with trusted vendors who help us operate our business (e.g., appointment scheduling software, CRM platforms, payment processors). These providers are bound by confidentiality.
  • Parts suppliers and insurers: when necessary to complete your repair (for example, to obtain parts quotes or process an insurance claim on your behalf).
  • Legal compliance: when required by law, court order, or in response to a lawful government request.

5. DATA RETENTION

We retain customer information for as long as needed to provide services, comply with legal obligations (such as tax and warranty records), resolve disputes, and enforce our agreements. Customers may request deletion of their information as described in Section 7.

6. DATA SECURITY

We use commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS (CALIFORNIA RESIDENTS)

As a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal information we collect about you.
  • Request deletion of your personal information (subject to legal exceptions).
  • Opt out of the sale of personal information (note: we do not sell personal information).
  • Be free from discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at [email protected] or (951) 407-9030.

8. COOKIES AND ANALYTICS

Our website may use cookies and similar tracking technologies to improve site performance and understand how visitors use our website. You can disable cookies through your browser settings; however, some features of the site may not function correctly without them.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites (for example, our Google Business Profile review page). We are not responsible for the privacy practices or content of those third-party sites.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. We encourage you to review this page periodically.

12. CONTACT US

Questions about this Privacy Policy or how your information is handled? Contact us at:

One Stop Auto Inc.
110 Washburn Cir Unit D, Corona, CA
Phone: (951) 407-9030
Email: [email protected]